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7.7

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    Focus 2
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  • they didn’t work
    they did not work
  •  15
  • I got some headphones
    I bought some headphones
  •  15
  • I sent them back
    I returned them to you
  •  15
  • You swapped them
    You exchanged them
  •  15
  • I got another pair
    I received another pair
  •  15
  • I’m so angry
    I am very disappointed
  •  15
  • I want all my money back
    I would be grateful if you could send me a full refund
  •  15
  • if you need more information
    if you require further information
  •  15
  • I want the chance to chat about this
    I would like the opportunity to discuss this
  •  15
  • Call us
    Please contact us
  •  15
  • We’re sorry about the problem
    We apologise for the problem
  •  15
  • find a solution to a problem (s______ o_____)
    sort out
  •  15
  • It isn't considered normal
    It's not acceptable
  •  15
  • something causing shame or dishonor
    disgrace
  •  15