The ability to stay calm when dealing with difficult situations.
Patience
Arrogance
Frustration
Service
The help or work provided by a business to customers.
Complain
Greet
Replace
Service
A statement about something that is wrong or unsatisfactory.
Feedback
Patience
Complaint
Refund
Showing respect and good manners when talking to someone.
Replace
Polite
Service
Feeback
Money given back to a customer for a returned item.
Service
Assist
Refund
Greet
A new item given to a customer when the original one is faulty.
Feedback
Refund
Apology
Replacement
Information given by customers about their experience.
Replacement
Feeback
Reputation
Service
To help someone with a task or problem.
Feedback
Assist
Service
Replace
To say hello and welcome someone in a polite way.
Greet
Refund
Assist
Apologize
To say you’re sorry for a mistake or problem.
Apologize
Complaint
Refund
Patience