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  • How long does it take for a reference number to be generated for PWMB option using MGO ?
    3-4 business days
  • What are the acceptable Military IP's?
    Follow article MGO GEN/ESC - Common Military IPs (Article #000004615)
  • What do you understand by 'Pay with cash' option for a MGO customer?
    They need to setup the transaction online and then pay for the transaction at a location within 24 hours.
  • What are the payment options available for MGO Germany customer
    Visa and MasterCard credit/debit card, Sofort, Trustly
  • In which scenarios would you taint a profile?
    Unauthorized transaction, confirmed account takeover, Gaming/Gambling profile, Victim of fraud
  • We can release a email address domain if the customer does not remember the email used for their account. (True/False)
    True
  • What is the maximum amount a US customer can send using MGO US?
    Pay with Cash/Debit card: 5,000.00 USD per transfer and Credit card: 10,000.00 USD per transfer
  • What all things do we need to verify to successfully complete Admin Verification?
    Full Name, Email ID and DOB
  • We will never advice the customers to reset the password or update the profile information on their own. (True/False)
    False
  • Within how many minutes would the OTP be active before it gets expired and a new one needs to be requested?
    30 minutes
  • What is the refund timeframe for Sofort transactions?
    Within 10 business days
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