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What all things do we need to verify to successfully complete Admin Verification?
Full Name, Email ID and DOB
What are the payment options available for MGO Germany customer
Visa and MasterCard credit/debit card, Sofort, Trustly
What is the maximum amount a US customer can send using MGO US?
Pay with Cash/Debit card: 5,000.00 USD per transfer and Credit card: 10,000.00 USD per transfer
In which scenarios would you taint a profile?
Unauthorized transaction, confirmed account takeover, Gaming/Gambling profile, Victim of fraud
Within how many minutes would the OTP be active before it gets expired and a new one needs to be requested?
30 minutes
What is the refund timeframe for Sofort transactions?
Within 10 business days
What are the acceptable Military IP's?
Follow article MGO GEN/ESC - Common Military IPs (Article #000004615)
We will never advice the customers to reset the password or update the profile information on their own. (True/False)
False
We can release a email address domain if the customer does not remember the email used for their account. (True/False)
True
What do you understand by 'Pay with cash' option for a MGO customer?
They need to setup the transaction online and then pay for the transaction at a location within 24 hours.
How long does it take for a reference number to be generated for PWMB option using MGO ?
3-4 business days
