I can call ALERT myself for an Alert Owned escalated case.
False, Agents need to reach out to a Chat PF for Assistance
True
True/False I must wait for a Chat PF to get a response about an escalated case and warm transfer my customer.
True
False
True/False It is important to escalate for a VCC on the OON screen
False, we ALWAYS escalate on the Service Provider Selection
True
True/False If I secure a OON Provider from Google I must enter their information into the OON screen in OneRoad?
True
False
True/False Every time I open and close the VCC escalation form is an escalation attempt.
False
True, if you escalate on the Service Provider Selection scre
True/False I must ask permission to call Alert if I receive a failed VCC.
False
True
True/False When securing service with an OON provider, I can guarantee them they have the job.
True
False, in OneRoad, Alert determines if the OON provider gets
True/False It is important to keep the dispatch in the network as a way top manage claims costs.
True, In Network providers have lower claims costs and high
False
True/False If I have a problem with system, I can call ALERT to have them take over my case.
True
False, you are responsible for resolving your tech issues an
True/False Every time I call Alert, I need to ask permission from Chat.
Flase
True
