Team 1
0
Team 2
0
Teams
Name
Score
1
2
3
4
5
6
7
8
9
10
11
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14
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10
×
True/False If I have a problem with system, I can call ALERT to have them take over my case.
False, you are responsible for resolving your tech issues an
True
Oops!
Show
Check
Okay!
Check
10
×
I can call ALERT myself for an Alert Owned escalated case.
False, Agents need to reach out to a Chat PF for Assistance
True
Oops!
Show
Check
Okay!
Check
10
×
True/False I must wait for a Chat PF to get a response about an escalated case and warm transfer my customer.
True
False
Oops!
Show
Check
Okay!
Check
10
×
True/False When securing service with an OON provider, I can guarantee them they have the job.
True
False, in OneRoad, Alert determines if the OON provider gets
Oops!
Show
Check
Okay!
Check
×
baam
Lose 15 points!
Oops!
×
star
Double points!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
lifesaver
Give 25 points!
Oops!
10
×
True/False Every time I open and close the VCC escalation form is an escalation attempt.
False
True, if you escalate on the Service Provider Selection scre
Oops!
Show
Check
Okay!
Check
10
×
True/False It is important to keep the dispatch in the network as a way top manage claims costs.
True, In Network providers have lower claims costs and high
False
Oops!
Show
Check
Okay!
Check
10
×
True/False If I secure a OON Provider from Google I must enter their information into the OON screen in OneRoad?
True
False
Oops!
Show
Check
Okay!
Check
×
eraser
Reset score!
Oops!
×
seesaw
Swap points!
Okay!
×
gift
Win 15 points!
Okay!
×
thief
Give points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
×
magnet
Take 25 points!
Okay!
×
rocket
Go to first place!
Okay!
×
thief
Give points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
×
rocket
Go to first place!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
10
×
True/False Every time I call Alert, I need to ask permission from Chat.
True
Flase
Oops!
Show
Check
Okay!
Check
10
×
True/False I must ask permission to call Alert if I receive a failed VCC.
False
True
Oops!
Show
Check
Okay!
Check
10
×
True/False It is important to escalate for a VCC on the OON screen
False, we ALWAYS escalate on the Service Provider Selection
True
Oops!
Show
Check
Okay!
Check
×
Restart
Review
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