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Delimiter between question and answer:

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  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

 Import questions





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True/False Every time I call Alert, I need to ask permission from Chat.
 
True
 
Flase
True/False If I have a problem with system, I can call ALERT to have them take over my case.
 
False, you are responsible for resolving your tech issues an
 
True
True/False It is important to keep the dispatch in the network as a way top manage claims costs.
 
True, In Network providers have lower claims costs and high
 
False
True/False When securing service with an OON provider, I can guarantee them they have the job.
 
False, in OneRoad, Alert determines if the OON provider gets
 
True
True/False I must ask permission to call Alert if I receive a failed VCC.
 
True
 
False
True/False Every time I open and close the VCC escalation form is an escalation attempt.
 
True, if you escalate on the Service Provider Selection scre
 
False
True/False If I secure a OON Provider from Google I must enter their information into the OON screen in OneRoad?
 
True
 
False
True/False It is important to escalate for a VCC on the OON screen
 
False, we ALWAYS escalate on the Service Provider Selection
 
True
True/False I must wait for a Chat PF to get a response about an escalated case and warm transfer my customer.
 
True
 
False
I can call ALERT myself for an Alert Owned escalated case.
 
False, Agents need to reach out to a Chat PF for Assistance
 
True
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