Share Business Result Pre-intermediate unit 5 customer service voc
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Say you're not happy with something: m... a c...
make a complaint
Inform (a company) that something is wrong: r... a p...
report a problem
Give detailed information about a problem: e... the i...
explain the issue
The time it takes to answer a customer: r... t...
response time
The idea that customers will always choose a company's products: c... l...
customer loyalty
A department that answers customer questions : c... s...
customer support
Ask customers what they think about your company: g... f....
get feedback
Suggest an answer to a problem: o... a .s...
offer a solution
Ask for more information about something that isn't clear: h... a q....
have a query
something, typically money, awarded to someone in recognition of loss, suffering, or injury: c....
compensation
a person or thing that takes the place of another: a r...
a replacement
a deduction from the usual cost of something: a d...
a discount
pay back (money), typically to a customer who is not satisfied with goods or services bought: a r...
a refund
a form of payment that can be given in the absence of cash: a c... v...
a credit voucher
