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Business Result Pre-intermediate unit 5 customer ...
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Delimiter between question and answer:

Tips:

  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

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a form of payment that can be given in the absence of cash: a c... v...
a credit voucher
pay back (money), typically to a customer who is not satisfied with goods or services bought: a r...
a refund
a deduction from the usual cost of something: a d...
a discount
a person or thing that takes the place of another: a r...
a replacement
something, typically money, awarded to someone in recognition of loss, suffering, or injury: c....
compensation
Ask for more information about something that isn't clear: h... a q....
have a query
Suggest an answer to a problem: o... a .s...
offer a solution
Ask customers what they think about your company: g... f....
get feedback
A department that answers customer questions : c... s...
customer support
The idea that customers will always choose a company's products: c... l...
customer loyalty
The time it takes to answer a customer: r... t...
response time
Give detailed information about a problem: e... the i...
explain the issue
Inform (a company) that something is wrong: r... a p...
report a problem
Say you're not happy with something: m... a c...
make a complaint
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