Share A2P 7.2 INNOVATION
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Henn na Hotel guests don't talk to anyone when they check in.
False: First, guests have to give their names to a human receptionist.
The robots communicate through written messages on a computer.
False: … the robots say hello; these robots speak four languages …
In some Henn na Hotels, guests don't need a room key because a camera recognises their face.
True: can decide to use facial recognition. … they don't need to use a key during their stay ...
The hotel is cheaper than other hotels of the same size because it has fewer workers.
True: Most traditional hotels of the same size can't operate with fewer than about 30 workers. This allows the hotel to lower the price of the rooms, too.
More hotels in Japan are starting to offer customers new services and experiences.
True: 'Hotel operators are coming up with new types of facilities with unique characters and services to cater to the guests' lifestyle choices, …'
The writer of the article asks if some customers would prefer to have human contact.
True: Will anyone miss the human touch in what is, after all, the hospitality industry?
