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Random Challenges
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Game Code: 1985458
English
12
Public
Do a random challenge & win points!
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tmejia
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#Spelling
#movement
#funny challenges
#random questions
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What are the core qualities referred to as CARE?
CONFIDENCE, AWARENESS, RELIABILITY AND EMPATHY
25
How can you improve your documentation rate (doc rate)?
CLOSE ALL CASES AND MARK AS TRANSFER WHEN TRANSFERRED (INSTEAD OF CLOSED) USE APPROPRIATE DROPDOWNS.
20
How do you locate your scorecard?
Salesforce; Home Screen; My Scorecard; Sign in to Tableau Server; Select date range; Select Agent Scorecard Detail
15
Which product for Form 8834, Qualified Electric Vehicle Credit?
Deluxe and Premium
15
Which product for Schedule C, Profit or Loss from Business (Expenses)?
Premium
15
Which Product matches Form 1095A and Health Insurance Marketplace Statement
Free, Deluxe and Premium
15
Which product matches Schedule EIC and Earned Income Credit?
Free, Deluxe and Premium
15
What product would you recommend for a customer who has just adopted a child?
TurboTax Deluxe
15
This customer is in the army reserve - which product would you recommend?
TurboTax Active/Reservist Military
20
Recite your TurboTax Opening and Closing
You did it!
15
What does the acronym RASA stand for?
RECEIVE, APPRECIATE, SUMMARIZE, ASK
25
Problem solving, incident investigation and root cause analysis are all fundamentally connected by three basic questions - what are they?
WHAT'S THE PROBLEM; WHY DID IT HAPPEN AND WHAT WILL BE DONE TO PREVENT IT FROM HAPPENING AGAIN?
25
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