Team 1
0
Team 2
0
Teams
Name
Score
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
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×
lifesaver
Give 20 points!
Oops!
×
shark
Other team loses 25 points!
Okay!
×
shark
Other team loses 10 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
Which Product matches Form 1095A and Health Insurance Marketplace Statement
Free, Deluxe and Premium
Oops!
Check
Okay!
Check
20
×
How can you improve your documentation rate (doc rate)?
CLOSE ALL CASES AND MARK AS TRANSFER WHEN TRANSFERRED (INSTEAD OF CLOSED) USE APPROPRIATE DROPDOWNS.
Oops!
Check
Okay!
Check
25
×
What are the core qualities referred to as CARE?
CONFIDENCE, AWARENESS, RELIABILITY AND EMPATHY
Oops!
Check
Okay!
Check
15
×
What product would you recommend for a customer who has just adopted a child?
TurboTax Deluxe
Oops!
Check
Okay!
Check
15
×
How do you locate your scorecard?
Salesforce; Home Screen; My Scorecard; Sign in to Tableau Server; Select date range; Select Agent Scorecard Detail
Oops!
Check
Okay!
Check
×
banana
Go to last place!
Oops!
×
shark
Other team loses 25 points!
Okay!
×
gift
Win 25 points!
Okay!
×
banana
Go to last place!
Oops!
20
×
This customer is in the army reserve - which product would you recommend?
TurboTax Active/Reservist Military
Oops!
Check
Okay!
Check
15
×
Recite your TurboTax Opening and Closing
You did it!
Oops!
Check
Okay!
Check
15
×
Which product matches Schedule EIC and Earned Income Credit?
Free, Deluxe and Premium
Oops!
Check
Okay!
Check
25
×
What does the acronym RASA stand for?
RECEIVE, APPRECIATE, SUMMARIZE, ASK
Oops!
Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
star
Double points!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
lifesaver
Give 25 points!
Oops!
25
×
Problem solving, incident investigation and root cause analysis are all fundamentally connected by three basic questions - what are they?
WHAT'S THE PROBLEM; WHY DID IT HAPPEN AND WHAT WILL BE DONE TO PREVENT IT FROM HAPPENING AGAIN?
Oops!
Check
Okay!
Check
15
×
Which product for Schedule C, Profit or Loss from Business (Expenses)?
Premium
Oops!
Check
Okay!
Check
15
×
Which product for Form 8834, Qualified Electric Vehicle Credit?
Deluxe and Premium
Oops!
Check
Okay!
Check
×
baam
Lose 25 points!
Oops!
×
star
Double points!
Okay!
×
gift
Win 10 points!
Okay!
×
baam
Lose 20 points!
Oops!
×
Restart
Review
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