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Process states what needs to be done and why. Procedure states how the process needs to be done. _________________ explains how to carry out the procedure.
WORK INSTRUCTION
______________ is a set of instructions which addresses the ‘who, what, where and when’ of an activity.
PROCEDURE
_________________ is the structured approach for ensuring that changes are thoroughly and smoothly implemented and for achieving lasting benefits of change.
CHANGE MANAGEMENT
Which of these are considered change strategies: directive strategies, expert strategies, negotiating strategies, educative strategies, participative strategies?
ALL
______________ is a process of developing and implementing a new idea.
INNOVATION
The 4-step innovation process includes: CLARIFY, IDEATE, ____________, and IMPLEMENT.
DEVELOP
There are 3 important roles of Facilitators: INSTRUCT, ______________, and MANAGE.
MOTIVATE
To whom does this principle of learning apply – “They tend to be highly motivated to learn when they are solving immediate personal problems.” ADULTS or CHILDREN?
ADULTS
To whom does this principle of learning apply – “They learn for the future, not for the present.” ADULTS or CHILDREN?
CHILDREN
What learning method is described here – “It gives participants an additional opportunity to further understand the knowledge and skills taught.”
ASSIGNMENT
What learning method is described here – “Participants turn to their neighbors and discuss a given subject for a short time before sharing their thoughts and ideas with the group.”
BUZZ GROUP DISCUSSION
What learning method is described here – “These are make-believe situations in which the trainer asks one or a group of participants to perform an exercise.”
SIMULATION GAMES AND EXERCISES
