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What is the first step of Customer Interaction Cycle?
Greeting
What is the second step of Customer Interaction Cycle?
Understanding
What is the third step of Customer Interaction Cycle?
Agreeing
What is the fourth step of Customer Interaction Cycle?
Delivering
What is the fifth step of Customer Interaction Cycle?
Closing
These are customers who have made their first purchase and are early on in their relationship with the company
New
These are customers who have purchased in the past but are no longer buying from the business.
Past
These are customers with whom the business has had a working relationship for some time.
Existing
These are potential customers who need more information before making a purchase decision
Prospective
These are interactions in which customers ask for new features and functionality, or to build something from scratch
Requests
These are interactions in which customers don’t understand some part of the business and are seeking clarification
Questions
These are interactions in which customers have encountered an issue and are unhappy.
Complaints
These are interactions in which customers are sending praise, getting in touch just to let the business know that they’re appreciated.
Compliments
It encompasses everything a company does to successfully engage with customers
Customer Interaction Management
