At most jobs will you work in a team?
Yes
What is teamwork?
Working with others in a productive way. Everyone does their part to get the job done.
Does teamwork mean that you help coworkers to get the job done?
Yes
Give us an example of teamwork?
All good.
How should we talk to our coworkers, managers and customers?
Politely and clearly
Is it OK to ask questions if you need help?
Yes
Do we need to help customers?
Yes
If a customer has a question and you don't have an answer, what can you do?
Ask a co-worker to help.
How can we show that we are listening carefully to coworkers?
Eye contact, don't interrupt
Do we need to think about our co-workers feelings?
Yes
Do we need to think about the customer's experience?
Yes
How can we help customers?
Listen, be polite, ask a coworker for help if you need to
Does your work performance affect your team?
Yes
How can you show the team that they can count on you?
Get to work on time and help others when needed.
If the bus is late when you are going to work, what can you do?
Call your manager and let them know you will be late.
Why is it important to know your work schedule?
So that you will be at work when you are scheduled.
