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Why do we need to have a positive attitude?
All
What kind of attitude do we need to have at work?
A positive attitude.
Why is good teamwork important?
We need teamwork to get the job done. Team members feel good about accomplishing the job together.
Why is it important to know your work schedule?
So that you will be at work when you are scheduled.
If the bus is late when you are going to work, what can you do?
Call your manager and let them know you will be late.
How can you show the team that they can count on you?
Get to work on time and help others when needed.
Does your work performance affect your team?
Yes
How can we help customers?
Listen, be polite, ask a coworker for help if you need to
Do we need to think about the customer's experience?
Yes
Do we need to think about our co-workers feelings?
Yes
How can we show that we are listening carefully to coworkers?
Eye contact, don't interrupt
If a customer has a question and you don't have an answer, what can you do?
Ask a co-worker to help.
Do we need to help customers?
Yes
Is it OK to ask questions if you need help?
Yes
How should we talk to our coworkers, managers and customers?
Politely and clearly
Give us an example of teamwork?
All good.
Does teamwork mean that you help coworkers to get the job done?
Yes
What is teamwork?
Working with others in a productive way. Everyone does their part to get the job done.
At most jobs will you work in a team?
Yes


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