You are a sales assistant in a furniture shop. A customer is calling, answer the phone.
Example: Hipermueble Furniture, John Wilson speaking. How may I help you?
What time is it?
It's twenty to four.
What does 'put someone on hold' mean?
If you put somebody on hold while talking on the phone means you keep him/her waiting.
You are talking to a customer on the phone. Ask if he/she needs additional help.
Can I help you with anything else today?
Complete this sentence with the right verb:
'My sweater __________ in the wash because I used hot water. It doesn't fit any more!'
SHRANK
Complete this sentence with the right verb:
'The zip on this bag is ___________. I can't open or close it.'
STUCK
Say a synonym for the verb 'say sorry' in the following sentence:
'He said sorry for being rude.'
He apologised for being rude.
What does 'to be given a refund' mean?
If you are given a refund, it means that an amount of money is given back to you, especially because you are not happy with something you have bought.
Complete this sentence with the right verb:
'The shirt I bought is ___________. Look! There's a grey mark on the back.
STAINED
If you want to formally complain about a problem you have had with an item you purchased, what kind of document do you write?
A letter of complaint
A regular customer at your restaurant is very disappointed with your service. The waiter was very rude and lazy. Say something to calm her down.
Examples: We apologise for the inconvenience. // We are very sorry that...// We are looking into the matter.
Give a synonym for the adjective 'defective'.
(The camera's on/off button is defective and gets stuck when you try to turn it on.)
FAULTY
What do you do when you end a phone call?
You hang up.
What does ASAP stand for?
Example: I would be grateful if you would investigate the matter ASAP.
AS SOON AS POSSIBLE
What time is it?
It's twenty-five past eleven.
What's the name for the small, round object that you push through a hole to fasten clothes?
BUTTON
