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  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

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End your complaint letter saying in other words that: you wait with pleasure for their reply.
I look forward to hearing from you soon.
How do you name the bottom part of a sleeve that goes around your wrist?
CUFF
What can you see on the picture?
Care instructions
What's the name for the small, round object that you push through a hole to fasten clothes?
BUTTON
What time is it?
It's twenty-five past eleven.
What does ASAP stand for? Example: I would be grateful if you would investigate the matter ASAP.
AS SOON AS POSSIBLE
What do you do when you end a phone call?
You hang up.
Give a synonym for the adjective 'defective'. (The camera's on/off button is defective and gets stuck when you try to turn it on.)
FAULTY
A regular customer at your restaurant is very disappointed with your service. The waiter was very rude and lazy. Say something to calm her down.
Examples: We apologise for the inconvenience. // We are very sorry that...// We are looking into the matter.
If you want to formally complain about a problem you have had with an item you purchased, what kind of document do you write?
A letter of complaint
Complete this sentence with the right verb: 'The shirt I bought is ___________. Look! There's a grey mark on the back.
STAINED
What does 'to be given a refund' mean?
If you are given a refund, it means that an amount of money is given back to you, especially because you are not happy with something you have bought.
Say a synonym for the verb 'say sorry' in the following sentence: 'He said sorry for being rude.'
He apologised for being rude.
Complete this sentence with the right verb: 'The zip on this bag is ___________. I can't open or close it.'
STUCK
Complete this sentence with the right verb: 'My sweater __________ in the wash because I used hot water. It doesn't fit any more!'
SHRANK
You are talking to a customer on the phone. Ask if he/she needs additional help.
Can I help you with anything else today?
What does 'put someone on hold' mean?
If you put somebody on hold while talking on the phone means you keep him/her waiting.
What time is it?
It's twenty to four.
You are a sales assistant in a furniture shop. A customer is calling, answer the phone.
Example: Hipermueble Furniture, John Wilson speaking. How may I help you?
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