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Collaborative Skills: Conflict Resolution
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The group can’t agree and time is almost up.
 
Make a quick decision and commit
 
Freeze
 
Force a decision
 
Flip a coin
The group leader is stressed and snapping at people.
 
Step in and offer support or help
 
Let them melt down
 
Criticize them
 
Take over quietly
A group member says, “I don’t care anymore.”
 
Check in and find out what's wrong
 
Let them stop
 
Shame them
 
Replace them
A student presents someone else’s idea as their own.
 
Mention it privately and clear it up
 
Ignore it
 
Call them out in front of everyone
 
Bring it up later
The project is due tomorrow and things aren’t done.
 
Decide what must be finished first and start there
 
Panic
 
Yell at everyone
 
Email for an extension
One student thinks others aren’t good enough.
 
Divide work based on strengths
 
Let them redo everything
 
Insult them
 
Separate completely
A student says, “This is your fault.”
 
Redirect the group toward fixing the problem
 
Stay quiet
 
Blame them back
 
Walk away
The group can’t meet outside of school.
 
Adjust plans to meet briefly or work asynchronously
 
Give up
 
Insist someone cancel something and make time
 
Meet without everyone
One member refuses to let anyone else help.
 
Reassign tasks so everyone has a role
 
Let them do everything
 
Tell them they're bossy
 
Ask the teacher to assign jobs
A student shuts down after their idea isn’t picked.
 
Find a way to include part of their idea
 
Let them check out
 
Tell them to get over it
 
Move on
One student wants “good enough,” another wants perfection.
 
Agree on what the assignment requires and aim for that
 
Give up
 
Make fun of them
 
Split the work
Someone starts getting sarcastic during planning.
 
Take a pause and steer the group back to the task
 
Ignore it
 
Be sarcastic back
 
Change the subject
Two students thought they were doing the same part.
 
Decide who is doing what moving forward
 
Drop one version
 
Blame each other
 
Pick the better one
One student contributes very little but expects credit.
 
Say, “Can you finish this part before we turn it in?”
 
Say nothing
 
Call them lazy
 
Document it for later
Right before presenting, two students argue about content.
 
Quickly agree on one version so the group doesn’t fall apart
 
Let it go and present anyway
 
Say, "Too late, deal with it."
 
Ask the teacher to decide
One student takes over and complains no one helps.
 
Ask to split the tasks so everyone has a part.
 
Let them do it
 
Tell them to stop being bossy
 
Thank them and move on
A member hasn’t responded to messages in days.
 
Message them directly and ask if they’re confused or stuck
 
Do nothing and hope they show up
 
Send an angry message calling them out
 
Remove them from the chat
Two group members clearly don’t like each other and won’t talk.
 
Say, “Can we just focus on the assignment so we can finish?”
 
Avoid pairing them together
 
Tell them to grow up
 
Let the leader handle everything
A student says, “We’re doing my idea. I’m not changing it.”
 
Say, “What if we try yours first and then mine if it doesn’t work?”
 
Stop sharing ideas
 
Argue until they give in
 
Vote and move on
One group member misses the deadline for the second time.
 
Ask what’s going on and make a clear plan so it doesn’t happen again
 
Ignore it and finish their part yourself
 
Say, “You always do this. You’re ruining the project.”
 
Tell the teacher immediately