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Thank you for bringing this to my attention. Let me ___________ your concern
interrupt
complain
ignore
address
I would like to _____________ by offering you a complimentary glass
escalate the problem
refuse responsibility
offer compensation
blame you
There appears to be a ______________ about the reservation time
discount
celebration
miscommunication
policy
to _________________ the situation, we can move you to our VIP seating area
delay
ignore
defuse
worsen
We want to _________________ and make you leave satisfied
help you calm
resolve the issue
find solution
make quiet
I completely understand your frustration. I will do my best to ______________ this issue immediately
solve
escalate
delay
hide
There seems to have been a ________________ with your order
misunderstanding
celebration
promotion
reservation
I appreciate your feedback; it helps us _____________ our service
cancel
break
confuse
improve
