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Business English Review

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  • We want to _________________ and make you leave satisfied
    help you calm
    find solution
    resolve the issue
    make quiet
  • to _______________ professionalism, I will speak calmly and politely to the customer
    interrupt
    ignore
    maintain
    damage
  • A misunderstanding caused by unclear communication: M_____________
    Miscommunication
  • Something a customer says when they are unhappy: C_____________
    complaint
  • Free, no cost: C___________________
    complimentary
  • I would like to _____________ by offering you a complimentary glass
    blame you
    refuse responsibility
    escalate the problem
    offer compensation
  • A disagreement or problem between people: C___________
    Conflict
  • To check later and make sure everything is okay: F_________
    follow-up
  • I completely understand your frustration. I will do my best to ______________ this issue immediately
    escalate
    hide
    solve
    delay
  • To stay calm and professional, especially in a stressful situation: M_________ p_________
    maintain professionalism
  • we would like to _________________ in the form of a free bottle of wine
    ask for payment
    charge a fee
    offer compensation
    cancel your visit
  • To talk about the problem directly: A________ t__ c_________
    Address the concern
  • To calm down a tense situation: D_________ t___ s________________
    diffuse the situation
  • to _________________ the situation, we can move you to our VIP seating area
    defuse
    delay
    ignore
    worsen
  • We can _______________ another option if this wine is not to your taste
    finish
    offer
    drink
    refuse
  • A special free offer given to make up for a problem: O______ C_________
    offer compensation
  • There appears to be a ______________ about the reservation time
    miscommunication
    discount
    celebration
    policy
  • I will personally _____________ with you later to ensure everything is okay
    interrupt
    follow-up
    repeat
    forget
  • To solve or fix a problem: R_____________
    resolve
  • Thank you for your patience while we ____________ the problem
    ignore
    increase
    discuss
    resolve
  • There seems to have been a ________________ with your order
    promotion
    reservation
    misunderstanding
    celebration
  • I appreciate your feedback; it helps us _____________ our service
    confuse
    improve
    break
    cancel
  • Thank you for bringing this to my attention. Let me ___________ your concern
    address
    complain
    interrupt
    ignore
  • Allow me to _____________ and make sure the staff is properly informed
    argue
    avoid
    complain
    follow-up
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