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Delimiter between question and answer:

Tips:

  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

 Import questions





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I appreciate your feedback; it helps us _____________ our service
 
improve
 
cancel
 
break
 
confuse
There seems to have been a ________________ with your order
 
misunderstanding
 
celebration
 
promotion
 
reservation
I completely understand your frustration. I will do my best to ______________ this issue immediately
 
solve
 
escalate
 
hide
 
delay
We want to _________________ and make you leave satisfied
 
resolve the issue
 
help you calm
 
find solution
 
make quiet
to _________________ the situation, we can move you to our VIP seating area
 
defuse
 
worsen
 
ignore
 
delay
There appears to be a ______________ about the reservation time
 
miscommunication
 
celebration
 
policy
 
discount
I would like to _____________ by offering you a complimentary glass
 
offer compensation
 
escalate the problem
 
blame you
 
refuse responsibility
Thank you for bringing this to my attention. Let me ___________ your concern
 
address
 
ignore
 
complain
 
interrupt
I will personally _____________ with you later to ensure everything is okay
 
follow-up
 
forget
 
interrupt
 
repeat
Allow me to _____________ and make sure the staff is properly informed
 
follow-up
 
avoid
 
argue
 
complain
We can _______________ another option if this wine is not to your taste
 
offer
 
drink
 
refuse
 
finish
Thank you for your patience while we ____________ the problem
 
resolve
 
ignore
 
discuss
 
increase
we would like to _________________ in the form of a free bottle of wine
 
offer compensation
 
ask for payment
 
charge a fee
 
cancel your visit
to _______________ professionalism, I will speak calmly and politely to the customer
 
maintain
 
ignore
 
damage
 
interrupt
To check later and make sure everything is okay: F_________
follow-up
To calm down a tense situation: D_________ t___ s________________
diffuse the situation
To talk about the problem directly: A________ t__ c_________
Address the concern
Free, no cost: C___________________
complimentary
A disagreement or problem between people: C___________
Conflict
To solve or fix a problem: R_____________
resolve
Something a customer says when they are unhappy: C_____________
complaint
A special free offer given to make up for a problem: O______ C_________
offer compensation
To stay calm and professional, especially in a stressful situation: M_________ p_________
maintain professionalism
A misunderstanding caused by unclear communication: M_____________
Miscommunication
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