Give three example of work conditions in the service sector
Long/difficult hours, On feet a lot, Smiling all the time
What does HR do?
recruited, managed, trained and educated; rewarded; and supported through a process of continuous learning and career development
Why should we train people?
To gain experience and qualifications through training (development of skills)
How to keep employees happy?
Keeps people fit, healthy and happy, motivated/engaged
example of creating an employee friendly environment
Transparent communication between managers and employees, Work / Life Balance
Why do people not stay in the industry?
Low pay & few benefits, Poor work-life balance, Stressful environments
Why are the value and recognition of employees and the health and well-being of employees important?
Benefits packages, Service Awards, Employee of the Month Awards
What would you do? How can you keep employees?
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