Share SM-LESSON 2
Save to Folder
What do you say to greet a guest in the morning?
Good morning! / Hello! / Welcome to FDLR
How do you introduce yourself to a guest politely?
Good morning, I’m.... from the Sales & Marketing Department.
What can you say when offering help to a guest?
How can I help you today? / May I help you? / How may I help you?
What phrases can you use to say goodbye to a guest?
Goodbye! / Have a nice day! / See you again
How do you respond when a guest says “Thank you”?
You’re welcome! / My pleasure! / It’s my pleasure to help you/ It's no problem
What do you say if you don’t hear the guest clearly?
I’m sorry, could you repeat that, please?/Please say that again/Pardon me?
What’s a polite way to ask, “Can I help you?”
How may I assist you? / May I help you with anything?/ How may I help you?
In this sentence, fill in the blank: “Please call us if you need ______.”
anything/any help/assistance
What should you do when talking to guests to show politeness?
Smile, use polite words, keep eye contact, and speak gently.
What is "dịch vụ" in English? And how di you spell it?
SERVICE
What is "xác nhận" in English? And how do you spell it?
CONFIRM
