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SM-LESSON 2
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Use commas to add multiple tags

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Delimiter between question and answer:

Tips:

  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

 Import questions





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What is "xác nhận" in English? And how do you spell it?
CONFIRM
What is "dịch vụ" in English? And how di you spell it?
SERVICE
What should you do when talking to guests to show politeness?
Smile, use polite words, keep eye contact, and speak gently.
In this sentence, fill in the blank: “Please call us if you need ______.”
anything/any help/assistance
What’s a polite way to ask, “Can I help you?”
How may I assist you? / May I help you with anything?/ How may I help you?
What do you say if you don’t hear the guest clearly?
I’m sorry, could you repeat that, please?/Please say that again/Pardon me?
How do you respond when a guest says “Thank you”?
You’re welcome! / My pleasure! / It’s my pleasure to help you/ It's no problem
What phrases can you use to say goodbye to a guest?
Goodbye! / Have a nice day! / See you again
What can you say when offering help to a guest?
How can I help you today? / May I help you? / How may I help you?
How do you introduce yourself to a guest politely?
Good morning, I’m.... from the Sales & Marketing Department.
What do you say to greet a guest in the morning?
Good morning! / Hello! / Welcome to FDLR
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