Customer Success Management | Baamboozle - Baamboozle

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Team 2
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Teams

Name

Score

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15

The account manager initiated ________ after noticing low usage.

Oops!

Show

Check

Okay!

Check

15

Her satisfaction is so high that she became a ______.

Oops!

Show

Check

Okay!

Check

15

the worth, importance, or usefulness of something

value

Oops!

Check

Okay!

Check

15

A measure of how satisfied and engaged a client is.

Customer health score

Oops!

Check

Okay!

Check

banana

Go to last place!

Oops!

seesaw

Swap points!

Okay!

rocket

Go to first place!

Okay!

lifesaver

Give 25 points!

Oops!

15

Their _____________ dropped significantly last quarter.

Oops!

Show

Check

Okay!

Check

15

Reaching out to clients before they ask for help.

Proactive outreach

Oops!

Check

Okay!

Check

15

The client mentioned several ______ during the discovery call.

Oops!

Show

Check

Okay!

Check

trap

No points!

Oops!

seesaw

Swap points!

Okay!

gift

Win 10 points!

Okay!

thief

Give points!

5

10

15

20

25

15

Encouraging a client to buy additional or premium features.

Upsell

Oops!

Check

Okay!

Check

15

The ___ is crucial for building a relationship with customers.

Oops!

Show

Check

Okay!

Check

eraser

Reset score!

Oops!

star

Double points!

Okay!

gift

Win 5 points!

Okay!

baam

Lose 5 points!

Oops!

thief

Give points!

5

10

15

20

25

shark

Other team loses 20 points!

Okay!

shark

Other team loses 15 points!

Okay!

thief

Give points!

5

10

15

20

25

15

When customers stop using or cancel a service.

Churn

Oops!

Check

Okay!

Check

15

The process of welcoming and training new clients.

onboarding

Oops!

Check

Okay!

Check

15

A client who actively recommends the product.

Customer advocacy

Oops!

Check

Okay!

Check

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