Customer Success Management | Baamboozle - Baamboozle

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Name

Score

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15

The client mentioned several ______ during the discovery call.

Oops!

Show

Check

Okay!

Check

15

Interaction between a customer and a brand, product, or service, occurring at any point in the customer journey

Touchpoint

Oops!

Check

Okay!

Check

15

It's important that our customers realize the ___ of our service.

Oops!

Show

Check

Okay!

Check

15

When a problem is moved to a higher level for faster resolution.

Escalation

Oops!

Check

Okay!

Check

15

Their _____________ dropped significantly last quarter.

Oops!

Show

Check

Okay!

Check

15

Encouraging a client to buy additional or premium features.

Upsell

Oops!

Check

Okay!

Check

15

A measure of how satisfied and engaged a client is.

Customer health score

Oops!

Check

Okay!

Check

banana

Go to last place!

Oops!

gold

Win 50 points!

Okay!

rocket

Go to first place!

Okay!

baam

Lose 20 points!

Oops!

boom

Lose 50 points!

Oops!

fairy

Take points!

5

10

15

20

25

gift

Win 10 points!

Okay!

baam

Lose 20 points!

Oops!

15

Reaching out to clients before they ask for help.

Proactive outreach

Oops!

Check

Okay!

Check

15

the worth, importance, or usefulness of something

value

Oops!

Check

Okay!

Check

15

Her satisfaction is so high that she became a ______.

Oops!

Show

Check

Okay!

Check

15

Because the issue was critical, we had to request an ________.

Oops!

Show

Check

Okay!

Check

15

When customers stop using or cancel a service.

Churn

Oops!

Check

Okay!

Check

15

Issues or difficulties that customers want solved.

Pain points

Oops!

Check

Okay!

Check

seesaw

Swap points!

Oops!

gift

Win 20 points!

Okay!

rocket

Go to first place!

Okay!

banana

Go to last place!

Oops!

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