What are tangible characteristics of a product or service. They are factual and descriptive aspects.
features
15
What are the positive outcomes or advantages a customer gets from using the product or service. They focus on the value provided.
Benefits
15
Someone who continues to buy products from a company over a long period of time?
A loyal customer
15
What do you call the interaction a business has with current and future customers?
Customer Relationships
15
What is CRM an abbreviation for?
Customer relationship management
15
What is the name for small group discussions led by a moderator. They are used to gather qualitative data, like opinions and feelings, about a specific topic.
Focus groups
15
What are questionnaires used to gather information from a large number of people. They're great for collecting quantitative data, like statistics and trends.
Customer surveys
15
What car brand is known for its "prancing horse" logo?
Ferrari
10
Which car company produces the “Mustang” model?
Ford
15
What is the name of the electric car manufacturer founded by Elon Musk?
Tesla
15
Ronaldo is synonymous with the No.7, but which other number did he wear at Real Madrid?
Number 9
15
What was the name of the Ukrainian nuclear power plant that was the site of a nuclear disaster in April 1986?