Team 1
0
Team 2
0
Teams
Name
Score
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15
×
__________________ to the description, the memory card should be included.
According
Oops!
Check
Okay!
Check
15
×
Dear Sir or ________________,
Madam
Oops!
Check
Okay!
Check
15
×
The puzzle was not at all ________ advertised.
as
Oops!
Check
Okay!
Check
15
×
I was _________________ that I should put my complaint in writing.
told/informed
Oops!
Check
Okay!
Check
×
heart
Other team wins 5 points!
Oops!
×
shark
Other team loses 25 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
×
banana
Go to last place!
Oops!
×
gift
Win 15 points!
Okay!
×
shark
Other team loses 15 points!
Okay!
×
lifesaver
Give 10 points!
Oops!
15
×
I am writing to _________________ about the service I received at your restaurant.
complain
Oops!
Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
magnet
Take 25 points!
Okay!
×
rocket
Go to first place!
Okay!
×
lifesaver
Give 20 points!
Oops!
15
×
According to your _____________________, the hotel has a pool.
advertising/brochure/website
Oops!
Check
Okay!
Check
15
×
Your website ____________________ that delivery was free.
stated/states
Oops!
Check
Okay!
Check
15
×
I am writing ________________ a recent holiday I booked.
regarding (about)
Oops!
Check
Okay!
Check
15
×
As ________________________ for the mix up, I would like this free of charge.
compensation
Oops!
Check
Okay!
Check
15
×
I felt extremely ________________ not to receive it in time for my husband's birthday.
disappointed/angry
Oops!
Check
Okay!
Check
15
×
To make _____________ worse, the member of staff I spoke to was extremely aggressive.
matters
Oops!
Check
Okay!
Check
15
×
I was told that I could take the matter _________________ by writing to you.
further
Oops!
Check
Okay!
Check
15
×
I was told you would refund the charge. ______________, I still have not received this.
However
Oops!
Check
Okay!
Check
×
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