Team 1
0
Team 2
0
Teams
Name
Score
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Loading
×
thief
Give points!
5
10
15
20
25
×
fairy
Take points!
5
10
15
20
25
×
shark
Other team loses 5 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
If a guest comes to the front desk with a complaint, what should you do?
Tell them to talk to someone else
Leave immediately
Listen carefully and speak politely to resolve the issue
Say it’s not your problem
Oops!
Show
Check
Okay!
Check
15
×
A guest tells you they enjoyed their stay and would like to come back next year. How do you respond?
Say nothing and wave goodbye
Say "No, thanks"
Tell them they’re welcome anytime
Say nothing and just smile
Oops!
Show
Check
Okay!
Check
15
×
A guest asks you to recommend a dish. How do you respond?
"Let me choose something special for you from the menu."
"I don’t know; you have to decide."
"Just pick something at random."
"You choose whatever you like."
Oops!
Show
Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
shark
Other team loses 25 points!
Okay!
×
shark
Other team loses 20 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
A guest comes back from a long day out and looks tired. What do you say?
"Would you like me to take your luggage?"
"You look exhausted."
"Why are you so tired?"
"You should go to bed early."
Oops!
Show
Check
Okay!
Check
15
×
If a guest wants to see the sunset from a good spot on the island, what do you say?
"You can enjoy the sunset here at our beach front pool"
"The sunset is overrated."
"I don't know any good spots"
"Sunset is best at 6pm"
Oops!
Show
Check
Okay!
Check
15
×
A guest forgot their room key and needs another one. What do you say?
"Sorry, I can’t help you."
"I’ll send someone to your room with a new key."
"You’ll have to get a new one tomorrow."
"Why did you forget? Just go back and check again."
Oops!
Show
Check
Okay!
Check
15
×
A guest wants to know the best time to visit the island’s attractions. What do you say?
"Why do you want to know?"
"I think morning is the best time."
"Why are you asking me?"
"It doesn’t matter; you can go anytime."
Oops!
Show
Check
Okay!
Check
×
banana
Go to last place!
Oops!
×
gold
Win 50 points!
Okay!
×
rocket
Go to first place!
Okay!
×
banana
Go to last place!
Oops!
15
×
If a guest leaves their phone at the table, what should you do?
Leave it on the table
Get it and return it to them immediately
Go and find someone else to deal with it
Look at their messages
Oops!
Show
Check
Okay!
Check
15
×
What do you do if a guest asks for a specific wine but you don’t know if it’s available?
Leave the situation to someone else
Tell them to choose something else
Make up an answer
Say you’re not sure and will go check
Oops!
Show
Check
Okay!
Check
×
eraser
Reset score!
Oops!
×
gift
Win 15 points!
Okay!
×
gift
Win 20 points!
Okay!
×
lifesaver
Give 25 points!
Oops!
15
×
A guest asks you to speak to another guest about a noise complaint. What do you do?
Ignore it
Tell them to deal with it themselves
Go and politely speak to the noisy guest
Call the police
Oops!
Show
Check
Okay!
Check
×
Restart
Review
Join for Free
;
Your experience on this site will be improved by allowing cookies.
Allow cookies
