Order Tracking and Status Inquiries
Example: "Hi, I ordered a book last week and it hasn't arrived yet. Can you help me track it?"
Product Inquiries and Recommendations
Example: "I'm looking for a high-quality blender. Can you recommend one that's suitable for making smoothies?"
Returns and Refunds
Example: "I received a pair of jeans that are the wrong size. How do I go about returning them for a refund?"
Account Management
Customers needing assistance with account-related issues, such as updating payment methods, changing shipping addresses, or managing subscriptions.
Technical Support
Example: "I'm having trouble logging into my Amazon account. Every time I try to sign in, it says my password is incorrect."
Billing and Payment Issues
Example: "There's a charge on my credit card statement from Amazon that I don't recognize. Can you help me investigate?"
Membership Assistance (Amazon Prime)
Example: "I'm thinking about canceling my Amazon Prime membership. Can you walk me through the process?"
Marketplace Seller Support
Example: "I'm a new seller on Amazon Marketplace, and I'm having trouble getting my products listed. Can you help me?"
General Inquiries and Assistance
Example: "I'm interested in learning more about Amazon's return policy. Can you provide me with some information?"
