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Name the categories of assertiveness.
Refusal, Expressive, Request
Name the 3 styles of communication.
Non-assertive/Passive, Aggressive, Assertive
What are the 2 characteristics of a passive communicator?
do not stand up for what is best for you / do not let other people know what you need or want / let other people decide what is best for you
What are the 2 characteristics of an aggressive communicator?
want to win at any cost / are pushy / put down other people / don’t listen to or respect other people’s feelings or ideas
What are the 2 characteristics of an assertive communicator?
stand up for what is best for you / make sure other people understand what you need or want / openly and honestly express your ideas and feelings
List down the 5 levels of conflict.
Interpersonal / Roles / Intergroup / Multi-party / Intercultural
List down the 3 sources of conflict.
Power / Value / Economy
List down the 2 types of conflict.
Constructive / Destructive
What is a constructive conflict?
encourage the expression of dissenting opinions in a healthy manner.
What is a destructive conflict?
Environment that do not allow open methods of exchanging ideas which leads to negative outcome.
What factors can lead to a destructive conflict situation?
Lack of flexibility / Personal grudge / Unresolved conflict can be poisonous to the company
In what situation an economic conflict would happen?
When resources are scarce
In what situation a value conflict would happen?
Different ideas, principles, and preferences
In what situation a power conflict would happen?
When the higher authorities take too much control
What is the source of conflict here?
Value
What is the level of conflict here?
Roles
