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MPU2293N_Assertive_Conflict
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When you use ______ communication, you speak clearly, as well as listen to others with interest.
Assertive
When you use _____ communication, you stand too close to people, and talk too loudly or shout.
Aggressive
When you use _______ communication, you always look at the floor and your feet while mumbling.
Non-assertive / Passive
What is assertive communication?
telling people your needs or ideas clearly and directly
What is the type of conflict here?
Destructive
What is the level of conflict here?
Roles
What is the source of conflict here?
Value
In what situation a power conflict would happen?
When the higher authorities take too much control
In what situation a value conflict would happen?
Different ideas, principles, and preferences
In what situation an economic conflict would happen?
When resources are scarce
What factors can lead to a destructive conflict situation?
Lack of flexibility / Personal grudge / Unresolved conflict can be poisonous to the company
What is a destructive conflict?
Environment that do not allow open methods of exchanging ideas which leads to negative outcome.
What is a constructive conflict?
encourage the expression of dissenting opinions in a healthy manner.
List down the 2 types of conflict.
Constructive / Destructive
List down the 3 sources of conflict.
Power / Value / Economy
List down the 5 levels of conflict.
Interpersonal / Roles / Intergroup / Multi-party / Intercultural
What are the 2 characteristics of an assertive communicator?
stand up for what is best for you / make sure other people understand what you need or want / openly and honestly express your ideas and feelings
What are the 2 characteristics of an aggressive communicator?
want to win at any cost / are pushy / put down other people / don’t listen to or respect other people’s feelings or ideas
What are the 2 characteristics of a passive communicator?
do not stand up for what is best for you / do not let other people know what you need or want / let other people decide what is best for you
Name the 3 styles of communication.
Non-assertive/Passive, Aggressive, Assertive
Name the categories of assertiveness.
Refusal, Expressive, Request
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