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What is Taylor's theory of scientific management?
Employees are motivated primarily by money
What comes after physiological needs according to Maslow's hierarchy of needs?
Safety and security needs
What is Herzberg's theory?
Employees motivated by 'motivators' and 'hygiene' factors may potentially lead to dissatisfaction
Give an example of off-the-job training
Employees of the restaurant attending college course
What is meant by job rotation?
Employees alternate different jobs during the course of their employment
What is minimum wage?
Minimum amount per hour, which workers are entitled to be paid
Which stage of recruitment process comes after advertising the position?
Evaluating potential candidates and selecting a shortlist for interview
What is internal recruitment?
Appointing workers from inside the business
What is induction training?
Training for new employees at the company
What does CV stand for?
Curriculum Vitae
What is person specification?
Personal profile of a type of person needed to do a particular job
What does job description show?
Tasks, duties and responsibilities expected of a worker for a particular job
What is temporary employment?
The work is likely to be full-time but the length of contract may vary (from 3 to 12 months)
What is casual employment?
Workers 'on-call' with uncertain working hours
What is job share?
Two part-time workers share the work and pay of a single full-time post
Provide two methods used to remove communication barriers
Recruitment, training, technology, chain of command, social events
Give two examples of communication barriers
Lack of clarity, technological breakdown, poor communication skills, jargon
Give an example of electronic communication
Emails, social media, messengers, electronic noticeboards
Give an example of Written communication
Letters, reports, memorandums, forms, noticeboards
What is external communication?
Communication between the business and those outside such as customers, investors and others
What is internal communication?
Communication between people inside the business
Give an example of Horizontal communication
Employees at the same level talking to each other
What is upward communication?
Passing information from the bottom of the organisation to those at the top
What is Downward communication?
Passing information from the top of the organisation to those at the bottom
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