Team 1
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Team 2
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Teams
Name
Score
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15
×
Change to a request: 'Kindly advise us on your availability'
Could you please...
Oops!
Check
Okay!
Check
15
×
REWRITE: Clarify what your issues are please. (ASK)
Can I ask you to clarify what...
Oops!
Check
Okay!
Check
15
×
What should you include in the opening part of an OPAC email?
Who you are / why you are writing / why writing to them specifically / previous or future decisions / previous or future work
Oops!
Check
Okay!
Check
20
×
Responding to a request from vendor you know well and have been dealing with for 5 years (ODAC or BLADE, why?)
BLADE
Oops!
Check
Okay!
Check
15
×
When should you use the ODAC method?
Formal correspondence.
Oops!
Check
Okay!
Check
20
×
Sending information to a new vendor (ODAC or BLADE, why?)
ODAC
Oops!
Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
gift
Win 25 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
15
×
What does BLADE stand for?
Bottom Line, Action, Details, Extra
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Okay!
Check
20
×
Answering a customer complaint (ODAC or BLADE, why?)
ODAC
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Okay!
Check
10
×
What is the benefit of using the BLADE structure?
Friendly. Direct. Efficient.
Oops!
Check
Okay!
Check
20
×
Saying 'no' to a colleague (ODAC or BLADE, why?)
ODAC
Oops!
Check
Okay!
Check
15
×
Rewrite as a suggestion: Meet at 1pm instead of 2pm? (THINK)
Do you think we could meet at...
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Check
Okay!
Check
20
×
Inviting participants to come to a meeting (ODAC or BLADE, why?)
BLADE/ODAC
Oops!
Check
Okay!
Check
×
boom
Lose 50 points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
×
trap
No points!
Oops!
×
seesaw
Swap points!
Okay!
×
shark
Other team loses 20 points!
Okay!
×
baam
Lose 20 points!
Oops!
20
×
Refusing a client's request (ODAC or BLADE, why?)
ODAC
Oops!
Check
Okay!
Check
×
Restart
Review
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