Team 1
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Team 2
0
Teams
Name
Score
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15
×
In which tab can you go to send a replacement order in Admin3?
Shipping items tab
Oops!
Check
Okay!
Check
15
×
In Zendesk, in which view can you can find tickets assigned to you, where users are still expecting an answer from us?
Your open tickets
Oops!
Check
Okay!
Check
15
×
Can you process a refund in Admin3?
Yes
Oops!
Check
Okay!
Check
×
seesaw
Swap points!
Oops!
×
magnet
Take 10 points!
Okay!
×
gift
Win 15 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
Where can you find the other messages sent by that user in Zendesk?
Interactions
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Check
Okay!
Check
15
×
What type of reply do you add, if you want it to be reviewed first by someone in the team:
Internal note
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Check
Okay!
Check
15
×
When do you submit tickets as pending?
A user has reached out to us and we have replied to them and waiting for a response to a question we asked
Oops!
Check
Okay!
Check
×
heart
Other team wins 25 points!
Oops!
×
shark
Other team loses 15 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
baam
Lose 15 points!
Oops!
15
×
Where can you update the user email address in Admin3?
Accounts tab
Oops!
Check
Okay!
Check
×
lifesaver
Give 25 points!
Oops!
×
magnet
Take 20 points!
Okay!
×
shark
Other team loses 15 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
In which tab of Admin3 can you view information about the user's subscription?
Subscription tab
Oops!
Check
Okay!
Check
15
×
In your own words, what is the definition of a new ticket?
A ticket that has not yet been interacted with
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Check
Okay!
Check
15
×
Can we cancel subscriptions in Admin3?
Yes
Oops!
Check
Okay!
Check
15
×
In which tab can you send the user a copy of their data?
Accounts tab
Oops!
Check
Okay!
Check
×
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