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What are the four steps of conflict resolution
Just stop, watch your words, find a solution
What does it mean to "just stop"
Think about situation, recognize your emotions, use a calming strategy if needed
What does it mean to "watch your words?"
Sometimes we can't find the right words and can say something we don't mean, so think before speaking, once said we can't take it back
How do you "watch your words"
Use nice words, use a calm voice, no put downs, no mean comments, don't blame
Name four calming strategies
Provides appropriate answer
What does "listen up" mean
Listen for the reason the person is upset, put self in others shoes, if unclear, ask what's bothering the person, validate
What does "validate" mean?
demonstrate or support someone's truth/perspective even if you disagree
What should you do if you don't know why someone is upset with you?
Tell them and ask them to explain, and "LISTEN UP"
What does put yourself in someone's shoes mean?
Imagine you were experiencing what they described or experienced.
What are things that can cause a conflict?
unfairness, being mean, disagreements
What does "find a solution mean?
Each person comes up with a way to solve the problem, take turns stating, talk quietly/use a calm voice, compromise so everyone can be okay, agree to disagree
What does agree to disagree mean?
We can't come up with a solution or understanding that we both agree on, so we leave it alone and just walk away respecting differences of opinion.
What should you do if you can't agree on a solution?
Agree to disagree
What does compromise mean?
No one gets All of what they want, but both can get some of what of it.
True or false? Solutions are easy to come up with
False, solutions can be hard
How do you know you are in a conflict?
when someone places blame, voices are hurtful, emotions are running high, etc..
