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Conflict resolution https://www.youtube.com/watc ...
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what conflict are you struggling with right now, how can you use the four steps to help
Provides an appropriate answer
What personal conflict do you have with yourself, and how can you use the steps to help
Provides appropriate answer
what is a conflict?
disagreement or mental struggle about something without a solution.
Name a conflict you have now? how can you use the four steps to help resolve it?
Provides appropriate answer
Name a time you got into a conflict, what happened, could you have done anything differentl? what step did you miss?
provides appropriate answer
What can you do if you can't find the right words to express how you feel in a moment?
take a break/don't say anything, use your coping strategies, gather your thoughts, write them down,
what is resentment?
Holding on to negative feelings about a person or situation
What happens when you don't try to resolve a conflict?
situation can and more than likely will get worse, resentment can set it
How do you know you are in a conflict?
when someone places blame, voices are hurtful, emotions are running high, etc..
True or false? Solutions are easy to come up with
False, solutions can be hard
What does compromise mean?
No one gets All of what they want, but both can get some of what of it.
What should you do if you can't agree on a solution?
Agree to disagree
What does agree to disagree mean?
We can't come up with a solution or understanding that we both agree on, so we leave it alone and just walk away respecting differences of opinion.
What does "find a solution mean?
Each person comes up with a way to solve the problem, take turns stating, talk quietly/use a calm voice, compromise so everyone can be okay, agree to disagree
What are things that can cause a conflict?
unfairness, being mean, disagreements
What does put yourself in someone's shoes mean?
Imagine you were experiencing what they described or experienced.
What should you do if you don't know why someone is upset with you?
Tell them and ask them to explain, and "LISTEN UP"
What does "validate" mean?
demonstrate or support someone's truth/perspective even if you disagree
What does "listen up" mean
Listen for the reason the person is upset, put self in others shoes, if unclear, ask what's bothering the person, validate
Name four calming strategies
Provides appropriate answer
How do you "watch your words"
Use nice words, use a calm voice, no put downs, no mean comments, don't blame
What does it mean to "watch your words?"
Sometimes we can't find the right words and can say something we don't mean, so think before speaking, once said we can't take it back
What does it mean to "just stop"
Think about situation, recognize your emotions, use a calming strategy if needed
What are the four steps of conflict resolution
Just stop, watch your words, find a solution
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