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Please remember that your manager must agree to any vacation dates before you complete a form. ---Why is the HR department sending this memo?
to ask staff for some information
to explain how something is done
to tell managers about a problem
Agent required for nationwide distribution. Some experience in food retail an advantage. Refrigerated van provided. ---What is the agent required to do?
deliver goods all over the country
own a suitable vehicle for delivery
be a specialist in food distribution
Staff wishing to enroll for the Accounts course should contact Jane Fellows, who needs to know numbers. ---What should staff tell Jane Fellows?
how many people have enrolled for the course.
which of the courses they have decided to do.
if they are interested in doing the course.
Phone Neil Smith at our showroom for a free quotation or to arrange a visit from our representative. --- You should contact Neil Smith if you want to
obtain information about the company's prices.
speak to a representative about special offers.
arrange a visit to the showroom.
You are in a business meeting negotiating a new contract with an important client. After hearing your price, they say, "That’s a deal breaker for us." What do they mean?
They're impressed with the results.
They can't accept your price.
They need time to think about your offer.
It's time to take a break from the meeting.
You have asked for a discount from the company which provides your office with IT support. They reply to your email saying, "We can’t budge." What do they mean?
We can't give you a discount.
We don't want to say no to your request.
We think your request was impolite.
We no longer want to work with you.
Your boss tells you to ‘go the extra mile’ for a special client. What do they mean?
You should give them more than they expect.
You need to offer a discount.
You should make arrangements to meet them in person.
You need to travel by air to meet them.
In a business meeting, your new idea for a great product was ‘shot down.' What happened?
You will get a chance to prove its success.
I was accepted.
It was written down for later consideration.
It was rejected.
What does it mean to fight an 'uphill battle?'
Fighting dirty
Giving up
Doing something that is difficult to achieve
Winning
What does 'to learn the ropes' mean?
to learn how to do a new job
to learn about how to tie up a meeting
to learn something in an ineffective way
to relearn something in a more effective way
You overhear your manager talking about a colleague, saying, ‘That’s the last straw.' How is your manager feeling?
Pleased with your colleagues training program
Tired of your colleague using too many office supplies
Angry and ready to fire your colleague
Happy that your colleague's last project was a success
Your co-worker says, "It was a tough break when Ben quit." What does she mean?
He was a good person, but he took took any breaks.
It was difficult to socialize with him.
It's unfortunate that he quit because the company needs him.
It will be difficult for the company to replace him.
‘Let’s go back to the drawing board’ means:
We don't need to use text, only images.
Let's take a break.
We need to make a new plan because this one isn't good.
We should use more drawings and illustrations.
To do something ‘by the book’ means:
To set up a new way of doing something
To follow the rules 100% of the time
To read about how to do something before trying it yourself
To get an alternative opinion on a business idea
