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Please remember that your manager must agree to any vacation dates before you complete a form. ---Why is the HR department sending this memo?
to tell managers about a problem
to explain how something is done
to ask staff for some information
Agent required for nationwide distribution. Some experience in food retail an advantage. Refrigerated van provided. ---What is the agent required to do?
own a suitable vehicle for delivery
deliver goods all over the country
be a specialist in food distribution
Staff wishing to enroll for the Accounts course should contact Jane Fellows, who needs to know numbers. ---What should staff tell Jane Fellows?
if they are interested in doing the course.
which of the courses they have decided to do.
how many people have enrolled for the course.
Phone Neil Smith at our showroom for a free quotation or to arrange a visit from our representative. --- You should contact Neil Smith if you want to
speak to a representative about special offers.
obtain information about the company's prices.
arrange a visit to the showroom.
You are in a business meeting negotiating a new contract with an important client. After hearing your price, they say, "That’s a deal breaker for us." What do they mean?
They can't accept your price.
It's time to take a break from the meeting.
They're impressed with the results.
They need time to think about your offer.
You have asked for a discount from the company which provides your office with IT support. They reply to your email saying, "We can’t budge." What do they mean?
We no longer want to work with you.
We don't want to say no to your request.
We think your request was impolite.
We can't give you a discount.
Your boss tells you to ‘go the extra mile’ for a special client. What do they mean?
You should give them more than they expect.
You need to offer a discount.
You need to travel by air to meet them.
You should make arrangements to meet them in person.
In a business meeting, your new idea for a great product was ‘shot down.' What happened?
I was accepted.
It was written down for later consideration.
You will get a chance to prove its success.
It was rejected.
What does it mean to fight an 'uphill battle?'
Winning
Doing something that is difficult to achieve
Giving up
Fighting dirty
What does 'to learn the ropes' mean?
to learn how to do a new job
to learn about how to tie up a meeting
to learn something in an ineffective way
to relearn something in a more effective way
You overhear your manager talking about a colleague, saying, ‘That’s the last straw.' How is your manager feeling?
Angry and ready to fire your colleague
Tired of your colleague using too many office supplies
Pleased with your colleagues training program
Happy that your colleague's last project was a success
Your co-worker says, "It was a tough break when Ben quit." What does she mean?
It will be difficult for the company to replace him.
It's unfortunate that he quit because the company needs him.
He was a good person, but he took took any breaks.
It was difficult to socialize with him.
‘Let’s go back to the drawing board’ means:
Let's take a break.
We don't need to use text, only images.
We need to make a new plan because this one isn't good.
We should use more drawings and illustrations.
To do something ‘by the book’ means:
To follow the rules 100% of the time
To get an alternative opinion on a business idea
To read about how to do something before trying it yourself
To set up a new way of doing something
