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To do something ‘by the book’ means:
 
To follow the rules 100% of the time
 
To read about how to do something before trying it yourself
 
To set up a new way of doing something
 
To get an alternative opinion on a business idea
‘Let’s go back to the drawing board’ means:
 
We need to make a new plan because this one isn't good.
 
We should use more drawings and illustrations.
 
Let's take a break.
 
We don't need to use text, only images.
Your co-worker says, "It was a tough break when Ben quit." What does she mean?
 
It's unfortunate that he quit because the company needs him.
 
He was a good person, but he took took any breaks.
 
It will be difficult for the company to replace him.
 
It was difficult to socialize with him.
You overhear your manager talking about a colleague, saying, ‘That’s the last straw.' How is your manager feeling?
 
Angry and ready to fire your colleague
 
Tired of your colleague using too many office supplies
 
Happy that your colleague's last project was a success
 
Pleased with your colleagues training program
What does 'to learn the ropes' mean?
 
to learn how to do a new job
 
to learn about how to tie up a meeting
 
to relearn something in a more effective way
 
to learn something in an ineffective way
What does it mean to fight an 'uphill battle?'
 
Doing something that is difficult to achieve
 
Winning
 
Giving up
 
Fighting dirty
In a business meeting, your new idea for a great product was ‘shot down.' What happened?
 
It was rejected.
 
I was accepted.
 
You will get a chance to prove its success.
 
It was written down for later consideration.
Your boss tells you to ‘go the extra mile’ for a special client. What do they mean?
 
You should give them more than they expect.
 
You should make arrangements to meet them in person.
 
You need to travel by air to meet them.
 
You need to offer a discount.
You have asked for a discount from the company which provides your office with IT support. They reply to your email saying, "We can’t budge." What do they mean?
 
We can't give you a discount.
 
We no longer want to work with you.
 
We don't want to say no to your request.
 
We think your request was impolite.
You are in a business meeting negotiating a new contract with an important client. After hearing your price, they say, "That’s a deal breaker for us." What do they mean?
 
They can't accept your price.
 
They need time to think about your offer.
 
It's time to take a break from the meeting.
 
They're impressed with the results.
Phone Neil Smith at our showroom for a free quotation or to arrange a visit from our representative. --- You should contact Neil Smith if you want to
 
obtain information about the company's prices.
 
arrange a visit to the showroom.
 
speak to a representative about special offers.
Staff wishing to enroll for the Accounts course should contact Jane Fellows, who needs to know numbers. ---What should staff tell Jane Fellows?
 
if they are interested in doing the course.
 
how many people have enrolled for the course.
 
which of the courses they have decided to do.
Agent required for nationwide distribution. Some experience in food retail an advantage. Refrigerated van provided. ---What is the agent required to do?
 
deliver goods all over the country
 
own a suitable vehicle for delivery
 
be a specialist in food distribution
Please remember that your manager must agree to any vacation dates before you complete a form. ---Why is the HR department sending this memo?
 
to explain how something is done
 
to tell managers about a problem
 
to ask staff for some information