Team 1
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Team 2
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Teams
Name
Score
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15
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What is the ability to understand and share the feelings of a customer?
Empathy
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Check
Okay!
Check
15
×
What is the process of persuading customers to make a purchase?
Sales
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Okay!
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15
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What is the term for meeting or exceeding customer expectations?
Satisfaction
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15
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What is the act of promptly addressing customer complaints and issues?
Resolution
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15
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What is the act of keeping customer information secure and private?
Confidentiality
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15
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What is the phrase used to greet customers and show appreciation?
Welcome
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lifesaver
Give 5 points!
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fairy
Take points!
5
10
15
20
25
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
×
seesaw
Swap points!
Oops!
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gift
Win 10 points!
Okay!
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fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
15
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What is the act of expressing gratitude to customers after a transaction?
Thank you
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Check
Okay!
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boom
Lose 50 points!
Oops!
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rocket
Go to first place!
Okay!
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rocket
Go to first place!
Okay!
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baam
Lose 15 points!
Oops!
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monster
Reset all scores!
Oops!
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fairy
Take points!
5
10
15
20
25
×
fairy
Take points!
5
10
15
20
25
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lifesaver
Give 15 points!
Oops!
15
×
What is the term for customers recommending a business to others?
Referral
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15
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What is the practice of acknowledging customer concerns without delay?
Responsiveness
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15
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What is the process of resolving conflicts between customers?
Negotitation
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15
×
What is the act of actively listening to customer feedback?
Feedback
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Check
15
×
What is the practice of addressing a customer by name?
Personalisation
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Check
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Check
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