Team 1
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Team 2
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Teams
Name
Score
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5
×
What can you say to thank the caller?
Thank you. || Thanks for calling (agency name).
Oops!
Check
Okay!
Check
5
×
What can you say to greet the caller?
Hello || Good morning. (Agency name) || etc.
Oops!
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Okay!
Check
15
×
What can you say if you don't know the answer?
I’ll just check with a colleague for you. || I’ll find out.
Oops!
Check
Okay!
Check
5
×
What can you say to explain the reason why you're calling?
I'm calling about...
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Okay!
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×
seesaw
Swap points!
Oops!
×
star
Double points!
Okay!
×
rocket
Go to first place!
Okay!
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baam
Lose 5 points!
Oops!
10
×
How can you ask about something's price?
How much does it cost? || How much is it?
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Okay!
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15
×
What can you say to check for more questions or if the caller still needs help?
Is there anything else I can do for you? || How can/may I help you?
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Okay!
Check
5
×
What can you say to offer help?
How may/can I help you? || What can I do for you?
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Okay!
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×
boom
Lose 50 points!
Oops!
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fairy
Take points!
5
10
15
20
25
×
gift
Win 10 points!
Okay!
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banana
Go to last place!
Oops!
15
×
What can you say if you don't understand or didn't hear what the caller said?
Could you say that again? || Could you repeat that? || Sorry, could you please repeat that?
Oops!
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Okay!
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10
×
How can you make a "No" answer softer?
I'm afraid...
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Okay!
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15
×
What can you say to get the caller's name?
Can I take your name? || Who’s calling, please?
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Okay!
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×
baam
Lose 20 points!
Oops!
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rocket
Go to first place!
Okay!
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rocket
Go to first place!
Okay!
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baam
Lose 20 points!
Oops!
15
×
What are some other way to answer "Yes" to a question? Give 3 options.
Of course || Certainly || Absolutely
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Okay!
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5
×
What can you say when the caller says "Thank you"?
My pleasure || You’re welcome
Oops!
Check
Okay!
Check
10
×
How can you ask for a recommendation?
Could you recommend me...?
Oops!
Check
Okay!
Check
×
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Review
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