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What do you call the body parts that aid in sound production?
Articulators
It refers to unique identification number specific to the process and distinguishes it from other processes.
Process Numbers
Name the 2 number formats.
Cardinal and Ordinal numbers
This is a number that denotes the count of any object.
Cardinal number
This is a number that denotes the position or place of an object
Ordinal number
Name 6 types of process numbers.
Dates, amount, phone number, account number, card information, timezone.
What time is it in Manila if customer is calling from New York at 9:45 AM EST.
9:45 PM Manila time
How many hours is the time difference if customer is calling from Pacific time zone during DST?
15 hours
It is the standard representation of producing sounds by oral representation.
International Phonetic Alphabet
How do we produce /f/ sounds? All group members must pronounce foxtrot.
Place your upper teeth on your lower lip and let air escape gently.
Which body parts are used to produce /b/ sounds?
Upper and lower lip, vocal chords
How do we produce soft /th/ sounds. Provide an example of a word and all members should pronounce it correctly.
Place the tip of the tongue between the upper and lower teeth. Then, lightly blow air out of your mouth.
What sound is produced by placing the tip of your tongue at the back of your upper teeth, then let a tiny spurt of air? All members should pronounce the word correctly.
/t/ sounds
What information do you ask the customer is you received unverified caller in FIve9?
Email address or last name and zip code
Give a sample of queue callback scripting.
Hi, my name is _ returning your call from _. Please note that all calls are recorded for security and monitoring purposes. How can I assist you today?
Modified rue or False. You need to verify the customer's phone number and zip code for verified caller in Five9.
False. Verify the customer's name.
