Edit Game
FST Wave 2C OXG
 Delete

Use commas to add multiple tags

 Private  Unlisted  Public



 Save

Delimiter between question and answer:

Tips:

  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

 Import questions





 Save   18  Close
What is the QA target for skill component 1?
85%
Name all 7 metrics during grad bay.
QA, AHT, AWT, Upsells, Saves, Schedule Adherence and FCR.
Modified rue or False. You need to verify the customer's phone number and zip code for verified caller in Five9.
False. Verify the customer's name.
Give a sample of queue callback scripting.
Hi, my name is _ returning your call from _. Please note that all calls are recorded for security and monitoring purposes. How can I assist you today?
What information do you ask the customer is you received unverified caller in FIve9?
Email address or last name and zip code
What sound is produced by placing the tip of your tongue at the back of your upper teeth, then let a tiny spurt of air? All members should pronounce the word correctly.
/t/ sounds
How do we produce soft /th/ sounds. Provide an example of a word and all members should pronounce it correctly.
Place the tip of the tongue between the upper and lower teeth. Then, lightly blow air out of your mouth.
Which body parts are used to produce /b/ sounds?
Upper and lower lip, vocal chords
How do we produce /f/ sounds? All group members must pronounce foxtrot.
Place your upper teeth on your lower lip and let air escape gently.
It is the standard representation of producing sounds by oral representation.
International Phonetic Alphabet
How many hours is the time difference if customer is calling from Pacific time zone during DST?
15 hours
What time is it in Manila if customer is calling from New York at 9:45 AM EST.
9:45 PM Manila time
Name 6 types of process numbers.
Dates, amount, phone number, account number, card information, timezone.
This is a number that denotes the position or place of an object
Ordinal number
This is a number that denotes the count of any object.
Cardinal number
Name the 2 number formats.
Cardinal and Ordinal numbers
It refers to unique identification number specific to the process and distinguishes it from other processes.
Process Numbers
What do you call the body parts that aid in sound production?
Articulators
Your experience on this site will be improved by allowing cookies.