How do we produce soft /th/ sounds. Provide an example of a word and all members should pronounce it correctly.
Place the tip of the tongue between the upper and lower teeth. Then, lightly blow air out of your mouth.
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10
It is the standard representation of producing sounds by oral representation.
International Phonetic Alphabet
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monster
Reset all scores!
Oops!
magnet
Take 25 points!
Okay!
gift
Win 15 points!
Okay!
lifesaver
Give 20 points!
Oops!
15
Which body parts are used to produce /b/ sounds?
Upper and lower lip, vocal chords
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seesaw
Swap points!
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magnet
Take 20 points!
Okay!
shark
Other team loses 20 points!
Okay!
lifesaver
Give 25 points!
Oops!
10
It refers to unique identification number specific to the process and distinguishes it from other processes.
Process Numbers
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trap
No points!
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gift
Win 5 points!
Okay!
gift
Win 25 points!
Okay!
thief
Give points!
5
10
15
20
25
baam
Lose 20 points!
Oops!
seesaw
Swap points!
Okay!
rocket
Go to first place!
Okay!
thief
Give points!
5
10
15
20
25
10
What is the QA target for skill component 1?
85%
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25
How do we produce /f/ sounds? All group members must pronounce foxtrot.
Place your upper teeth on your lower lip and let air escape gently.
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25
Give a sample of queue callback scripting.
Hi, my name is _ returning your call from _. Please note that all calls are recorded for security and monitoring purposes. How can I assist you today?
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10
Name the 2 number formats.
Cardinal and Ordinal numbers
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20
Modified rue or False. You need to verify the customer's phone number and zip code for verified caller in Five9.
False. Verify the customer's name.
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5
This is a number that denotes the position or place of an object
Ordinal number
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5
This is a number that denotes the count of any object.
Cardinal number
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20
What sound is produced by placing the tip of your tongue at the back of your upper teeth, then let a tiny spurt of air? All members should pronounce the word correctly.
