Share Telephone Conversations (formal)
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How do you answer the phone in the workplace?
Good morning, good afternoon, how may I help you? How can I be of help?
How do you ask a caller to wait a moment?
Please hold the line. Hold on, please. Your can also say "Please wait a moment". :)
How do you connect a caller?
One moment, please. I'll put you through.
How can you ask someone to repeat something?
Could you repeat that, please? Excuse me, I couldn't hear you. Could you say that again?
Give your name and ask to speak to the person of your choice.
Hello, this is __________. I'd like to speak to ________.
You tell the caller that the person he/she wants to speak to can't speak right now. Offer to take a message.
I'm sorry, ________ isn't available right now. Or: _____________ is on another line at the moment. May I take a message? Would you like to leave a message?
Thank the person for his/her phone call and add something to let him/her know they can contact you again.
Thank you for calling. Please call back if you have any other questions. Or: Don't hesitate to call back if you need additional help.
Tell the caller that you can't hear him/her. Use the verb "break".
I can't hear you. You're breaking up.
Call the person you were just speaking to and say that the conversation ended abruptly. Use the verb "cut".
I'm calling again because we were cut off. Or: I was cut off.
Spell your name and give your number and extension.
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The caller is worried that his/her message didn't get to the indicated person. Assure the caller that you'll give the message to that person.
Don't worry. I'll make sure he/she gets your message.
Use your own ideas to say sorry for something the caller has complained about.
I apologize for the misunderstanding, the delay, inconvenience, etc.
Tell the caller that the person he/she wants to speak to is not in the office or in Madrid at the moment.
_______________ is out of the office at the moment or out of town.
