Please hold the line. Hold on, please. Your can also say "Please wait a moment". :)
Oops!
Check
Okay!
Check
lifesaver
Give 25 points!
Oops!
star
Double points!
Okay!
shark
Other team loses 25 points!
Okay!
baam
Lose 25 points!
Oops!
15
Use your own ideas to say sorry for something the caller has complained about.
I apologize for the misunderstanding, the delay, inconvenience, etc.
Oops!
Check
Okay!
Check
15
Tell the caller that the person he/she wants to speak to is not in the office or in Madrid at the moment.
_______________ is out of the office at the moment or out of town.
Oops!
Check
Okay!
Check
15
Thank the person for his/her phone call and add something to let him/her know they can contact you again.
Thank you for calling. Please call back if you have any other questions. Or: Don't hesitate to call back if you need additional help.
Oops!
Check
Okay!
Check
15
How do you answer the phone in the workplace?
Good morning, good afternoon, how may I help you? How can I be of help?
Oops!
Check
Okay!
Check
15
How do you connect a caller?
One moment, please. I'll put you through.
Oops!
Check
Okay!
Check
heart
Other team wins 20 points!
Oops!
rocket
Go to first place!
Okay!
fairy
Take points!
5
10
15
20
25
banana
Go to last place!
Oops!
15
How can you ask someone to repeat something?
Could you repeat that, please? Excuse me, I couldn't hear you. Could you say that again?
Oops!
Check
Okay!
Check
boom
Lose 50 points!
Oops!
shark
Other team loses 15 points!
Okay!
shark
Other team loses 15 points!
Okay!
banana
Go to last place!
Oops!
15
You tell the caller that the person he/she wants to speak to can't speak right now. Offer to take a message.
I'm sorry, ________ isn't available right now. Or: _____________ is on another line at the moment. May I take a message? Would you like to leave a message?
Oops!
Check
Okay!
Check
15
Give your name and ask to speak to the person of your choice.
Hello, this is __________. I'd like to speak to ________.
Oops!
Check
Okay!
Check
15
Tell the caller that you can't hear him/her. Use the verb "break".
I can't hear you. You're breaking up.
Oops!
Check
Okay!
Check
15
The caller is worried that his/her message didn't get to the indicated person. Assure the caller that you'll give the message to that person.
Don't worry. I'll make sure he/she gets your message.
Oops!
Check
Okay!
Check
15
Call the person you were just speaking to and say that the conversation ended abruptly. Use the verb "cut".
I'm calling again because we were cut off. Or: I was cut off.
Oops!
Check
Okay!
Check
15
Spell your name and give your number and extension.
