Telephone Conversations (formal) | Baamboozle - Baamboozle

Tell the caller that the person he/she wants to speak to is not in the office or in Madrid at the moment.

_______________ is out of the office at the moment or out of town.

Use your own ideas to say sorry for something the caller has complained about.

I apologize for the misunderstanding, the delay, inconvenience, etc.

The caller is worried that his/her message didn't get to the indicated person. Assure the caller that you'll give the message to that person.

Don't worry. I'll make sure he/she gets your message.

Spell your name and give your number and extension.

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Call the person you were just speaking to and say that the conversation ended abruptly. Use the verb "cut".

I'm calling again because we were cut off. Or: I was cut off.

Tell the caller that you can't hear him/her. Use the verb "break".

I can't hear you. You're breaking up.

Thank the person for his/her phone call and add something to let him/her know they can contact you again.

Thank you for calling. Please call back if you have any other questions. Or: Don't hesitate to call back if you need additional help.

You tell the caller that the person he/she wants to speak to can't speak right now. Offer to take a message.

I'm sorry, ________ isn't available right now. Or: _____________ is on another line at the moment. May I take a message? Would you like to leave a message?

Give your name and ask to speak to the person of your choice.

Hello, this is __________. I'd like to speak to ________.

How can you ask someone to repeat something?

Could you repeat that, please? Excuse me, I couldn't hear you. Could you say that again?

How do you connect a caller?

One moment, please. I'll put you through.

How do you ask a caller to wait a moment?

Please hold the line. Hold on, please. Your can also say "Please wait a moment". :)

How do you answer the phone in the workplace?

Good morning, good afternoon, how may I help you? How can I be of help?