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Teams
Name
Score
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10
×
This tool is used to locate information about the products/services, policies and procedures.
Knowledge Owl
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Check
Okay!
Check
5
×
This tool is used to put in a request off.
Verint9
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Check
Okay!
Check
10
×
This is also known as the CRM tool.
Advantage
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Check
Okay!
Check
10
×
This tool is known as the online resource.
Knowledge Owl
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Check
Okay!
Check
20
×
Name the tools you are allowed to put credit card information.
Advantage and EWOF
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Okay!
Check
10
×
This tool is used if Advantage is down.
EWOF
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Check
Okay!
Check
10
×
What tools is used by customers to access archives of past issues?
Client Websites
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Check
Okay!
Check
10
×
This tool contains computer based learning modules, quizzes and surveys taken during the training.
LearnUpon
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Check
Okay!
Check
10
×
This tools is known as the phone system.
Five9
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Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
magnet
Take 25 points!
Okay!
×
gift
Win 20 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
Modified True or False: Verint is used to put yourself in training, coaching or ready status.
False. Five9
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Check
Okay!
Check
15
×
Give 2 uses of Verint
Check schedules, view quality scores and coaching comments from supervisor
Oops!
Check
Okay!
Check
×
baam
Lose 25 points!
Oops!
×
star
Double points!
Okay!
×
gift
Win 20 points!
Okay!
×
thief
Give points!
5
10
15
20
25
10
×
What tool is used to make changes on customer's account, place orders and look up account info?
Advantage
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Check
Okay!
Check
20
×
Give 3 uses for Microsoft Teams
communication tool, chat supervisors for assistance during calls, remote trainings/ meetings
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Check
Okay!
Check
×
monster
Reset all scores!
Oops!
×
gift
Win 5 points!
Okay!
×
gift
Win 20 points!
Okay!
×
baam
Lose 10 points!
Oops!
×
Restart
Review
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