Destination style attractions that provide something different in terms of CGE. These operations can be day trip style or may form the basis of holidays/vacations with guests staying on board for days / weeks at a time.
Riverboats / cruises
Food is prepared or cooked at the table and served using full silver service techniques. It is a form of entertainment, It is interactive, It allows customers to see the cooking process. What type of service style is this?
Gueridon service/ French service style
What type of CGE is this?
Hotels with casinos
Bartender – The backbone and main service personnel of the operation in the bar. List 3 main responsibilities of the bartender? 3
Dispensing/serving drinks, Providing customer advice/guidance as appropriate., Maintaining food safety, taking order/payments.
The restaurant team will comprise of a variety of roles to ensure the smooth running of the dining room. These may include?
Chef de Rang; Sommelier; Station Waiters; Runners/bussers
The business is built around electronic gaming machines and provides F&B services (often minimal in nature) in order to keep guests/gamblers in house. What type of CGE operations? Nevada Tavern style or Slot Parlour
Slot parlour
The executive chef will have a range of duties and responsibilities which may include, give 4 main duties?
Food offer development;Menu development;Financial & budgetary control;Control of health &safety and food safety; staff management Mgt of kitchen facilities etc
Restaurant operations could be divided into chain and independent operations. List the 4 types of restaurant?
Fine Dining Restaurants; Casual Dining; Coffee Shops & Cafés; Quick Service Restaurants (QSR)
Whatever the restaurant style chosen, it will run using a Front of House team, a Back of House team and a Management team. Give one example for each team?
Open answer
A menu that has individually priced dishes These dishes are divided into entrées, salads, mains and desserts. Is this menu À la carte or Table d’hôte ?
À la carte
Commercial gaming entertainment operations (CGE ops) have close links to the hospitality industry. True or False
True
List 3 examples of technology used in Bar Operations?
POS systems, Stock control and monitoring, Ordering, Dispense
For what type of menu we use complete table cover? Table d'hote cover or A la cart cover?
Table d'hote cover
List 4 main duties of restaurant manager?
Human resource mgt;Supervision of department heads & teams; Employee development; Accounting & Cost control Scheduling;Communication;Marketing; service ops etc.
Why is important to use a floor plan when we set up furniture in the dinning room?
A floor plan sets out:Where the tables will be physically positioned; The number of covers on each table;The table numbers;Which waiters will serve which tables
CGE ops vary in type and size but can be generalised into 6 types, list 3 types of CGE operations?
Nevada style gaming tavern Slot parlour Stand alone casino Hotel with casino Riverboats / cruises Casino resorts
List 3 roles of the Bar Team?
Bar Manager, Deputy Bar Manager, Bartender, Bar Waiter, Cellar Person,Bar Back
Provide 3 examples of complementary could be provided within CGE casinos ?
the comps within CGE casinos are given to encourage guests to stay or return and are distributed as part of the casino’s normal day to day operations.
List 3 types of Bars operations
Cocktail bars Public houses / taverns Wine bars Music bars Sports bars Themed bars Night clubs