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HANDLING COMPLAINTS AT THE RESTAURANT
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¿Cuál es el problema, señor/a?
What’s the problem, sir/madam?
Oops!
Okay!
¿Le puedo ofrecer un café a cargo de la casa?
Can I offer you a coffee on the house?
Oops!
Okay!
Lo siento (mucho/muchísimo), señor/a
I’m (very/terribly) sorry, sir/madam.
Oops!
Okay!
¿Está todo bien?
Is everything OK?
Oops!
Okay!
No hay más mesas disponibles.
There aren't any more tables available.
Oops!
Okay!
Le pagaremos la limpieza.
We’ll pay for it to be cleaned./We'll pay for the cleaning.
Oops!
Okay!
¿Está todo a su gusto?
Is everything to your satisfaction?
Oops!
Okay!
Por favor, acepte mis disculpas.
Please, accept my apologies.
Oops!
Okay!
Le pediré al chef que se lo caliente.
I’ll ask the chef to heat it up (for you).
Oops!
Okay!
Le pediré al manager que venga.
I’ll ask the manager to come.
Oops!
Okay!
Perdone, señor/a.
I do apologise, sir/madam.
Oops!
Okay!
Me temo que estamos cortos personal esta noche.
I’m afraid we’re short-staffed tonight.
Oops!
Okay!
Me temo que estamos muy ocupados esta noche.
I’m afraid we’re very busy this evening.
Oops!
Okay!
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