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HANDLING COMPLAINTS AT THE RESTAURANT
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Perdone, señor/a.
I do apologise, sir/madam.
Oops!
Okay!
¿Está todo a su gusto?
Is everything to your satisfaction?
Oops!
Okay!
Me temo que estamos cortos personal esta noche.
I’m afraid we’re short-staffed tonight.
Oops!
Okay!
¿Está todo bien?
Is everything OK?
Oops!
Okay!
¿Le puedo ofrecer un café a cargo de la casa?
Can I offer you a coffee on the house?
Oops!
Okay!
No hay más mesas disponibles.
There aren't any more tables available.
Oops!
Okay!
Le pagaremos la limpieza.
We’ll pay for it to be cleaned./We'll pay for the cleaning.
Oops!
Okay!
Le pediré al chef que se lo caliente.
I’ll ask the chef to heat it up (for you).
Oops!
Okay!
Le pediré al manager que venga.
I’ll ask the manager to come.
Oops!
Okay!
¿Cuál es el problema, señor/a?
What’s the problem, sir/madam?
Oops!
Okay!
Lo siento (mucho/muchísimo), señor/a
I’m (very/terribly) sorry, sir/madam.
Oops!
Okay!
Por favor, acepte mis disculpas.
Please, accept my apologies.
Oops!
Okay!
Me temo que estamos muy ocupados esta noche.
I’m afraid we’re very busy this evening.
Oops!
Okay!
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